INFO LINKS


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Find quick answers to your questions below...
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• When will my order ship?
Order Status
• Has my order been shipped?
• How do I change or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• Can I backorder an item?
Shipping and Returns
• Do you have free shipping?
• Does Ki Aroma have a physical Store?
• How are my shipping charges calculated?
• What is your return policy?
• Will I have to pick up my package from Canada Post?
• Do you ship Internationally?
• Can I pick up my order to save the cost of shipping?
• Do you drop ship?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Product Related Questions
• Are your products tested on animals??
• Can I create my own Essential Oil blends?
• How do I write a Product Review?
• I would like to use natural perfumes. Do you have any?
• What advantages are there in using Beeswax candles?
• What are Precious Oils?
• Where do Essential Oils come from?
Pricing and Billing
• Do I have to pay Harmonized Sales Tax (HST)?
• Do you accept Credit Cards?
• Do you have a minimum order?
• Do you offer any discounts or current specials?
• Do you offer Wholesale Pricing?
• I have a question about my charges.
• What are my Payment Options?
• I need a copy of my receipt/invoice.
• How do I know if I qualify for your HST Rebate?
• Do you accept PayPal?
Buyer's Guide
• Can I send a gift or gift certificate to someone in Canada, if I am living outside Canada?
• How do I buy/redeem a gift certificate?
• How do I find my product(s)?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• I prefer to speak to a real person, rather than a machine. Is there any time of day that's better to call?
• How do I contact you?