Frequently Asked Questions
My Account
How do I create an account as a new customer?
How do I login as a returning customer?
I forgot my password.
My email address has changed and I can't login.
I forgot the e-mail that I used to create my account.
How do I edit my account information?
How do I log out of my account?
Order Status
When will my order ship?
Has my order been shipped?
How do I track my order?
Can I change or cancel an item in my order?
My order never arrived.
An item is missing from my shipment.
How do I return my product?
I received the wrong product.
Can I backorder an item?
Policies
100% Customer Satisfaction Guarantee
Privacy Policy
Security
Terms of Use
Pricing and Billing
Do I have to pay Harmonized Sales Tax (HST)?
Do you accept Credit Cards?
Do you have a Minimum Order?
Do you offer any Discounts or Specials?
How do I redeem my 5% Tax Back Coupon?
Do you offer Wholesale Pricing?
I have a question about my charges.
What are my Payment Options?
I need a copy of my receipt/invoice.
What are My Rewards points and how do I redeem them?
Do you accept PayPal?
Buyer's Guide
Can I send a gift or gift certificate to someone in Canada, if I am living outside Canada?
How do I buy/redeem a gift certificate?
How do I find my product(s)?
How do I navigate the site?
How do I use a coupon?
Product Questions
Are your products tested on animals??
Can I create my own Essential Oil blends?
Can your oils be ingested?
How do I write a Product Review?
I would like to use Aromatherapy on the go. Which products do you suggest?
What are Precious Oils?
Where do Essential Oils come from?
Shipping and Returns
How can I receive Flat Rate Shipping?
How do you calculate my shipping charges?
What is your return policy?
What is your shipping policy?
Will I have to pick up my package from Canada Post?
Do you ship Internationally?
Do you drop ship?
Support
What is the best time of day to call your Customer Service department?
How do I contact you?