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Shipping and Returns
How can I receive Flat Rate Shipping?
  Select Flat Rate Shipping* as your shipping option, when the subtotal of your order is over $50.


Canada Post Flat Rate Shipping!


$5 Flat Rate Shipping is available for online orders over $50 [weight 0 to 2kg].

$10 Flat Rate
Shipping
is available for online orders over $50
[weight 2kg to 5kg].


$15 Flat Rate Shipping
is available for online orders over $50
[weight 5kg to 8kg].


$20 Flat Rate Shipping is available for online orders over $50
[weight 8kg to 12kg].


$25 Flat Rate Shipping is available for online orders over $50
[weight 12kg to 16kg].

$30 Flat Rate Shipping is available for online orders over $50 [weight 16kg to 20kg].


$35 Flat Rate Shipping is available for online orders over $50 [weight 20kg to 25kg].

*Flat Rate Shipping is calculated
automatically on the subtotal after coupons & discounts and before shipping & taxes.
*Flat Rate Shipping is available on orders shipped via Canada Post only.
*Flat Rate Shipping is available on orders shipped within Canada only.
*Flat Rate Shipping is available for 1 order per 30 days. Subsequent orders will be charged actual rates.
*Available online only until August 31st 2017.

We reserve the right to change this offer at anytime.

How do you calculate my shipping charges?
  Canada Post Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Please Note that the online shipping quotes from Canada Post are estimates based on weight and volume calculations. We reserve the right to change the shipping charges if the estimate is not accurate.
What is your return policy?
  We have a 100% Customer Satisfaction Guarantee. This means that any item can be returned within two weeks of receipt of your order for a full refund on the cost of goods (excluding shipping charges).

All products must be returned intact and in original packaging. We are unable to credit partially used products. If we do no receive the item or it is damaged, we will be unable to issue a refund or credit.


Please contact Customer Service for your Return Authorization Number which should be clearly marked on the outside of the box. Returned items will not be accepted without a return Authorization Number.
What is your shipping policy?
  We ship via Canada Post Expedited Service. We currently ship to all provinces in Canada.
Canada Post ships to all addresses in Canada.

Online shipping quotes are based on weight on dimensions calculations.

Ki Aroma takes no responsibility for any loss, damages or delay that may occur. We currently ship products without insurance and do not require a signature upon receipt. We require notification if either of these services are required. Additional shipping charges will be applied for these services.

Full payment is required before any order is shipped.

Will I have to pick up my package from Canada Post?
  Here are the options with Canada Post Shipping:
1. Do not Safe Drop - If customer is not available for delivery, parcel will be delivered to residential mailbox or local Post Office. If parcel is delivered to Post Office a notification card will be left with pickup details.
2. Safe Drop - If customer is not available for delivery, parcel will be left in safe location such as: between doors, with a neighbour or front porch. Card will be left in mailbox with location details.
Do you ship Internationally?
  At this time, Ki Aroma ships to Canadian destinations only.
Do you drop ship?
  No, we do not drop ship.