Frequently Asked Questions
My Account
• How do I create an account as a new customer?
• How do I login as a returning customer?
• I forgot my password.
• My email address has changed and I can't login.
• I forgot the e-mail that I used to create my account.
• How do I edit my account information?
• How do I log out of my account?
Order Status
• When will my order ship?
• Has my order been shipped?
• How do I track my order?
• Can I change or cancel an item in my order?
• My order never arrived.
• An item is missing from my shipment.
• How do I return my product?
• I received the wrong product.
• Can I backorder an item?
Policies
• 100% Customer Satisfaction Guarantee
• Privacy Policy
• Security
• Terms of Use
Pricing and Billing
• Do I have to pay Harmonized Sales Tax (HST)?
• Do you accept Credit Cards?
• Do you have a Minimum Order?
• Do you offer any Discounts or Specials?
• How do I redeem my Coupon?
• Do you offer Wholesale Pricing?
• I have a question about my charges.
• What are my Payment Options?
• I need a copy of my receipt/invoice.
• What are My Rewards points and how do I redeem them?
• Do you accept PayPal?
Buyer's Guide
• Can I send a gift or gift certificate to someone in Canada, if I am living outside Canada?
• How do I buy/redeem a gift certificate?
• How do I find my product(s)?
• How do I navigate the site?
• How do I use a coupon?
Product Questions
• Are your products tested on animals??
• Can I create my own Essential Oil blends?
• Can your oils be ingested?
• How do I write a Product Review?
• I would like to use Aromatherapy on the go. Which products do you suggest?
• What are Precious Oils?
• Where do Essential Oils come from?
Shipping and Returns
• How can I receive FREE & Flat Rate Shipping?
• How do you calculate my shipping charges?
• What is your return policy?
• What is your shipping policy?
• When will I receive my order?
• Will I have to pick up my package from Canada Post?
• Do you ship Internationally?
• Do you drop ship?
Support
• What is the best time of day to call your Customer Service department?
• How do I contact you?