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My Account
How do I create an account as a new customer?
 
  • Click the "My Account/Login" link at the top right side of Ki Aromas site.
  • Under "new customer", click "continue".
  • Enter your email address.
  • Enter your password.
  • Click "continue".
  • You will now see "Welcome to your account (Your Name)". You are now logged into your account.
How do I login as a returning customer?
 
  • Click the "My Account/Login" link at the top right side of Ki Aromas site.
  • Under "Returning Customers" Enter your email address and password.
  • Click "login to my account"
  • You will now see "Welcome to your account (Your Name)". You are now logged into your account.
I forgot my password.
  Click the "My Account/Login" link at the top right hand side of Ki Aromas site. Under the login box you'll see a link that says "Forgot your password? Click here". This link will send an email to you with your password.
My email address has changed and I can't login.
 
  • Click the "My Account/Login" link at the top right side of Ki Aromas site.
  • Under "Returning Customers" Enter your original e-mail address and password.
  • (If you have forgotten your original e-mail address, please contact Customer Service for assistance.)
  • Click "login to my account"
  • After you are logged in, click the "My Account/Login" link at the top right side of Ki Aromas site.
  • Click "Change e-mail address, or password".
  • Enter your new e-mail address.
  • If you choose not to change your password, the system will automatically recall your last password.
  • The next time you login to your account, you will be able to login using your new e-mail address.
I forgot the e-mail that I used to create my account.
  Please contact Customer Service for assistance.
How do I edit my account information?
  Click the "My Account/Login" link at the top right hand side of Ki Aromas site to edit your account information.
How do I log out of my account?
 
  • Click the "My Account/Login" link at the top right hand side of Ki Aromas site.
  • Scroll down to "I'm done managing my account, log me out".
  • Click to log out.